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One that people my age shop at all the time. Their "store credit only" policy for returns? Their jewelry and accessories as being "final sales"? Stupid, I know. But I didn't normally care or think twice about it because I don't think I've ever returned anything there. I just shrugged it off as a smart sales technique on their part. If it's store-credit only... then the consumer HAS to come back.
Whatever. I shop there enough to not be bothered by that.
What annoyed me? This:
I bought a black floral dress a few weeks ago that I love(d), love(d), LOVE(D)! This past Sunday, I finally had a chance to wear it.
So I took the tag off (I don't know ANYONE who doesn't take the tag off before putting on the outfit itself), and loosened the ribbon/belt that goes around the waist. And what happens? The loop that the belt/ribbon/I-don't-know-what-to-call-it goes through on both ends rips. Just like that.
The next day, Monday, I contacted Forever 21's customer service department on how I should go about replacing it and whatnot, and the response I get? Part of it reads "Unfortunately, we cannot accommodate a return or an exchange for an item" [for which] "tags have been removed."
Well, gee, thanks. Next time, I'll make sure to keep the tags on everything anticipating the product to be damaged AND dealing with such crappy customer service.
Most customer service departments go out of their way to replace damaged good and/or offer a refund. Obviously Forever 21 isn't one of them.
Forever 21? Well, apparently it has the business sense of most 21 year-olds.
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